Refund policy

We strive to have happy customers and want you to be delighted with your purchase.

Unfortunately, sometimes things go wrong. If you receive an item which is damaged or faulty we will cover the postage cost of returning the goo8ds to us and provide you with a full refund or exchange. Prior to returning your goods please email us with description and photo of the fault for your return to be authorised and then post them within 14 days of receipt.  A refund will then be provided within 5 working days.

If you change your mind about your purchased items and would like to return them, please let us know in writing (by email to info@cloudcraft.co.uk) and return them within 14 days of receipt.  Please ensure that your items are returned in a resalable condition, that all products are unused and with the original packaging intact. Used goods cannot be refunded and these will be returned to you at your own cost.A refund (excluding postage costs) will then be provided within 5 working days.

Custom orders and cut lengths of fabric, ribbons or trims cannot be returned, sorry!

We recommend that you use recorded delivery or obtain proof of postage for your returned items as we cannot be responsible for items lost in transit.