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Privacy Policy

 

This privacy policy sets out how Cloud Craft uses and protects any information that you give us when you use this website. Cloud Craft is committed to ensuring that your privacy is protected. When using this website, where we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. We only collect the data we need to fulfil your orders, answer your inquiries and requests, and meet our record keeping obligations. We will never sell your data.

Cloud Craft may change this policy from time to time by updating this page – please check back to time to ensure that you are happy with any changes.

 

WHAT WE COLLECT

When you order from us we may collect the following information:

  • name
  • address and email address
  • phone number

You may also contact us via our ‘Contact Us’ page, where we will collect your name and email address and so that we can reply to your enquiry.

If you choose to sign up to receive our newsetter, we will collect your name and email address so that we can send you the newsletter.

 

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to fulfil your order, understand your needs, provide you with a better service and for our internal record keeping. We will keep your data for up to 7 to meet our obligations for tax reporting. We respect your privacy and do not share your data with any other companies, except from:

  • Your name and delivery address is given to the shipping company in order to generate postage labels for your order.
  • All payments are processed via Papal. We do have access to your credit card details.
  • Our mailing list is held securely held by a 3rd party service called Mail Chimp. If you choose to sign up to our newsletter you will be asked to confirm your consent to be added to our mailing list.

 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your data will be stored on our secure servers in the UK.

 

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies are used to store your shopping basket information and to collect anonymous information about how people use the site in order to improve the service (using a service operated by Google).

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. We will make every effort to provide links to high quality, reputable sites but are not responsible for their privacy practices, site content, or the services they offer.

 

CONTROLLING YOUR PERSONAL INFORMATION

We will never sell your data. We would only pass on your personal imformation to third parties if we are required by law to do so. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us or emailing to info@cloudcraft.co.uk.

You may request details of personal information which we hold about you. The first request would be free but any subsequent requests would incur fee of £10 will be payable. We would need from you sufficient information in order to find your details (order number, date of order, name etc). If you would like a copy of the information held on you please write to Cloud Craft, Units 5-6 The Old Bakery, South Road, Reigate, Surrey RH2 7LB or info@cloudcraft.co.uk. Except in exceptional circumstances (like where I am required to store data for legal reasons) I will delete your personal information upon request.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Policy updated: 22nd May 2018

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